Crisis Text Line serves anyone, in any type of crisis, providing access to free, 24-hours per day 7 days per week. Support and information are available via text, Facebook Messenger, or WhatsApp.
Text HOME to 741741 from anywhere in the US, anytime, for any type of crisis. A live, trained crisis counselor receives the text and responds immediately. The volunteer crisis counselor will help individuals move from a difficult moment (hot moment) to feeling better (cool moment). When an individual has reached a crisis counselor, they will introduce themselves, reflect on what the individual has said, and invite them to share at their own pace. Individuals will then text back and forth with the crisis counselor. They do not have to share more than they are comfortable with.
The Crisis Counselor will help individuals sort through their feelings by asking questions, empathizing, and actively listening. The conversation typically ends when the individual and the crisis counselor both feel comfortable deciding that they're in a “cool,” safe place. The goal of any conversation is to get them to a calm, safe place. Sometimes that means providing the individual with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts about 45 minutes. All messages are confidential.
Crisis Text Line works on all major US carriers and most minor regional carriers. However, shortcodes (like 741741) are not allowed on many prepaid plans like T-Mobile's. If you are unable to reach them via text, you can do so via Facebook Messenger at facebook.com/crisistextline or on WhatsApp at https://api.whatsapp.com/send/?phone=14437877678&text=HELLO&app_absent=0.
